RETURNS & EXCHANGES

At SUPRRA Accessories, we want you to shop with confidence. If something isn’t quite right with your order, we’re here to help. Please read the policy below to understand how returns and exchanges are handled.

Last Updated: July 2026

Exchange Policy

We currently operate on an exchange-only policy.

We do not offer refunds for change-of-mind purchases. If you need a different size or have received an eligible item for exchange, we’ll gladly assist, provided the conditions below are met.

Eligibility for Exchanges

To qualify for an exchange, your item must:

  • Be returned within 7 days of receiving your order.
  • Be unworn, unused, and in its original condition.
  • Include all original tags, packaging, and accessories.
  • Be accompanied by valid proof of purchase.

Items that have been worn, washed, altered, or damaged after delivery will not be eligible for exchange.

Incorrect Size

If you’ve ordered the wrong size, you may request an exchange for another size, subject to stock availability.

Customers are responsible for any return shipping costs associated with size exchanges unless the incorrect size was supplied by SUPRRA Accessories.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please notify us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number.
  • A brief description of the issue.
  • Clear photographs of the item and its packaging.

Once your claim has been reviewed and approved, we’ll arrange an exchange at no additional cost.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Products showing signs of wear or use.
  • Items without their original tags or packaging.
  • Clearance, promotional, or final-sale items unless they are faulty.
  • Products damaged through misuse, improper care, or normal wear and tear.

Return Shipping

For approved exchanges that are not the result of our error, customers are responsible for the cost of returning the item to us.

If the exchange is due to a damaged, defective, or incorrectly supplied item, SUPRRA Accessories will cover the reasonable shipping costs.

How to Request an Exchange

To start an exchange:

  1. Contact our customer support team within the applicable time frame.
  2. Provide your order number and reason for the exchange.
  3. Attach photographs where required.
  4. Wait for exchange approval and return instructions.
  5. Once your returned item has been received and inspected, we’ll dispatch your replacement item as soon as possible.

Consumer Rights

This policy does not limit or exclude any rights you may have under the South African Consumer Protection Act. Where required by law, SUPRRA Accessories will honour all applicable consumer rights.

Contact Us

If you have any questions about this policy or need assistance with an exchange, please contact our customer support team through our Contact Us page. We’re always happy to help.